top of page
Log_.png

القائمة

Privacy Policy – Users (Doctoury App)

Effective Date: June 2026

Who We Are

Doctoury LLC operates a software platform. This policy explains how we collect, use, and protect your personal and health information.

 Information We Collect

  • Account info: Name, email, phone number, date of birth, gender, blood type

  • Health information: Medical history, conditions, allergies, lab reports you upload, prescriptions

  • Usage data: Appointment history, order history, chat messages

  • Device data: Device type, OS, push notification token (via OneSignal)

  • Location: City and area you provide — we do not track your GPS continuously

How We Use Your Information

  • To create and manage your account

  • To connect you with doctors and pharmacies

  • To send appointment reminders and order notifications

  • To display your medical information to your treating doctor (with your consent)

  • To improve platform performance via anonymous analytics (Firebase Analytics)

Who Can Access Your Information

  • The doctor you book an appointment with (only your relevant health info)

  • The pharmacy you place an order with (only your order and prescription)

  • Doctoury's authorized technical staff for platform support

  • We do not sell your data to any third party

Data Storage & Security

  • Your data is stored securely on Google Firebase (Firestore & Storage), which uses industry-standard encryption. We apply access controls to limit who can view your data.

Push Notifications

  • We use OneSignal to send you appointment reminders, order updates, and important alerts. You can disable notifications at any time from your device settings.

Video Calls

  • Video consultations are powered by Agora. Call data is not recorded or stored by Doctoury.

Your Rights

  • You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your account and data

  • Withdraw consent at any time

  • To exercise these rights, contact us at info@doctoury.com.

Data Retention

  • We retain your data for as long as your account is active. Upon account deletion, your personal data is removed within 30 days, except where retention is required by law.

Children

  • Our platform is not intended for users under 18. We do not knowingly collect data from minors.

Changes

  • We may update this policy. You will be notified of significant changes via the app.

  • Contact: info@doctoury.com

Privacy Policy – Doctors & Clinics (Doctoury App)

Effective Date: June 2026

What We Collect

  • Professional info: Name, specialty, qualifications, license number, documents you upload

  • Account info: Email, phone number, profile photo

  • Clinical data: Your availability, appointment history, prescriptions issued, earnings

  • Device data: Device type, push notification token (OneSignal)

  • Analytics: Anonymized platform usage data (Firebase Analytics)

How We Use It

  • To display your profile to patients searching for doctors

  • To manage appointments, video calls, and chat

  • To process payments and generate earnings reports

  • To send notifications about appointments and platform updates

  • To verify your credentials and maintain platform integrity

Who Has Access

  • Patients can view your public profile (name, specialty, photo, rating, availability)

  • Patients cannot see your private documents or financial data

  • Doctoury's authorized staff for verification and support purposes

  • We do not sell your professional data to third parties

Document Storage

  • Documents you upload for verification (license, certificates) are stored securely on Firebase Storage. They are accessed only by authorized Doctoury staff for verification purposes.

Video Calls

  • Video consultations use Agora. Calls are not recorded or stored by Doctoury.

Your Rights

  • You may request access, correction, or deletion of your data at any time by contacting info@doctoury.com. Account deletion removes your profile and personal data within 30 days.

Changes

  • We may update this policy. You will be notified via the app.

  • Contact: info@doctoury.com

Acknowledgment

  • By using Doctoury’s services, you acknowledge that you have read, understood, and agree to abide by this Patient & Partner Policy.

Privacy Policy – Pharmacy (Doctoury App)

Effective Date: June 2026

What We Collect

  • Business info: Pharmacy name, address, location, working hours, license documents

  • Staff info: Staff names and roles you register

  • Account info: Contact email, phone number, profile photo

  • Operational data: Order history, reviews received, offers posted

  • Device data: Push notification token (OneSignal)

How We Use It

  • To display your pharmacy to patients searching nearby

  • To manage orders, notifications, and chat

  • To verify your license and maintain platform integrity

  • To show your location on the map to nearby patients

  • To send order and platform notifications

Who Has Access

  • Patients can view your public profile (name, location, hours, rating, offers)

  • Patients cannot see your internal documents or financial data

  • Doctoury's authorized staff for verification and support

Patient Data You Handle

  • As a pharmacy on the platform, you receive limited patient data (name, order details, prescription) for order fulfillment only. You are responsible for handling this data in compliance with applicable privacy laws.

 Document Storage

  • License and verification documents are stored securely on Firebase Storage and accessed only by authorized Doctoury staff.

Your Rights

  • You may request access, correction, or deletion of your data at any time by contacting info@doctoury.com. Account deletion removes your profile and personal data within 30 days.

Changes

  • We may update this policy. You will be notified via the app.

  • Contact: info@doctoury.com

Acknowledgment

  • By using Doctoury’s services, you acknowledge that you have read, understood, and agree to abide by this Patient & Partner Policy.

bottom of page