Frequently Asked Questions

Doctoury is a digital healthcare platform that connects patients with doctors and pharmacies in Iraq, helping users discover healthcare providers, book appointments, communicate with doctors and pharmacies, and organize their health information through the app.

No. Doctoury is a digital platform that helps users reach healthcare providers and the services available through the platform. Diagnosis, treatment, and medical decisions are provided by doctors and qualified medical providers.

Doctoury works to provide access to doctors and pharmacies across Iraq's governorates and cities. Available services and the number of providers may vary by area.

You can browse information available on the website, while some services — such as booking appointments, managing your health information, and communicating with providers — require the Doctoury app and an account.

Browsing doctors and pharmacies and discovering providers is free for patients. Medical service or consultation fees may vary by doctor or service, and fees are shown before you confirm.

A verified status means the doctor's or pharmacy's information and required documents have gone through Doctoury's review process. A verification badge is not a guarantee of treatment outcomes or care quality.

You can browse doctors, pharmacies, and general information on the website. Booking appointments, messaging, and managing your health information require the Doctoury app.

Doctoury handles user information according to its Privacy Policy, which explains how information is collected, used, stored, and shared when needed to provide services. See our Privacy Policy for details.

You can reach the Doctoury team at info@doctoury.com.

No. Doctoury does not sell personal user data for commercial purposes. See our Privacy Policy for how data is used and shared.

Search for a doctor by name, specialty, or city on the doctor directory, view their profile, and book directly through the Doctoury app. Your appointment appears under the Pending tab until the doctor confirms.

Yes — doctors who offer online consultations can be booked for a video call through the app, powered by Agora. Call data is not recorded or stored by Doctoury.

Send a photo of your prescription to a pharmacy through the app. The pharmacy reviews it, sends you a price, and once you confirm, they prepare your order for pickup.

Browsing and booking on Doctoury is free. Consultation fees are set individually by each doctor, and medication prices are set by each pharmacy — you'll always see the price before confirming.

Your health information is shared only with the doctor you book with or the pharmacy you order from, and with Doctoury's authorized staff for platform support — never sold to third parties. See our Privacy Policy for the full details.

Yes — you can upload lab reports and images to your profile, and keep a running medical history that your doctors can reference when you book with them.

Yes — you can set up medication reminders that notify you when it's time to take a dose, and log whether you took it or skipped it.

Doctoury is not an emergency service. If you are experiencing a medical emergency, contact your local emergency services immediately rather than booking through the app.

The app is available in English and Arabic.

You can delete your account and all associated data directly from the app, or request deletion from our Delete Account page if you no longer have the app installed.

Register in the app and complete the onboarding steps — personal info, professional credentials, availability, and business details. Your profile goes live once your credentials are reviewed.

You submit your medical license and credentials during onboarding for review. Once approved, a verification badge appears on your profile.

Yes — you can enable online consultations, in-person visits, or both, and set a separate price for each.

You set your own consultation fees. Doctoury deducts a platform commission from each payment, as outlined in our Terms & Conditions. Payment disputes must be raised within 7 days by contacting info@doctoury.com.

Yes — after marking an appointment complete, you can write a prescription by selecting from your saved medicine list or entering it manually, and send it directly to a pharmacy.

Yes — you can enable or disable patient chat at any time from your business settings.

Yes — your profile includes an earnings summary and an archive of past appointments.

Repeated no-shows are tracked and may restrict that patient's future booking privileges. Doctoury is not responsible for appointment outcomes or attendance.

Register in the app and complete onboarding with your business information, staff, and working hours. Your pharmacy appears in the directory once set up.

A patient sends you a photo of their prescription. You review it and send back a price, and once they confirm, you prepare the order and mark it ready for pickup. Confirmed orders come with a fulfillment commitment under our Terms & Conditions.

The default payment method is cash on pickup. Doctoury may charge a platform usage fee, and any payment disputes must be raised within 7 days.

Patients browse and filter pharmacies by city and area, and see your distance from their location, working hours, and rating.

Yes — you can create offers that appear on your pharmacy profile and in the app.

Yes — staff and working hours are managed from your pharmacy profile and update in real time for patients viewing your listing.

Contact the patient directly through in-app chat as soon as possible. Repeated failure to fulfill confirmed orders may affect your account standing.

Upload your pharmacy license and required documents through the app. Unverified pharmacies see a prompt on their dashboard until documents are reviewed and approved.

Doctoury's treatment abroad service helps patients submit a request, explore treatment options outside Iraq, and get support coordinating communication with the right medical provider, depending on the case and destination country.

Currently available countries include India, Germany, Spain, Turkey, South Korea, and Thailand. Available options may vary depending on your medical case and the type of treatment needed.

Having previous medical reports and test results can help in understanding your case and reaching the right provider. You can share any medical information you have through the app when it's needed.

No. Treatment outcomes cannot be guaranteed — results depend on the diagnosis, medical condition, treatment plan, and many other factors.

Support may be available to help coordinate some aspects of travel, accommodation, translation, and transport, depending on the country, provider, and type of service required.